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How matkagod Handles Your Personal Data

This Privacy Policy explains exactly what personal data matkagod collects when you open an account, how we use it, who we share it with, and the rights you…

No data sold to third partiesEncrypted account storageYour rights, clearly statedIndia-relevant jurisdiction contextContact us any time to request changes

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What This Policy Covers and Where It Applies

matkagod Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

matkagod collects personal data — including your name, contact details, device identifiers and transaction records — when you register and use our platform. Access to our platform depends on local law and is available where local law permits. We process your data to operate your account,

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verify your identity, process withdrawals and comply with any applicable legal obligations. Payment-method details such as your UPI handle, Paytm number or PhonePe-linked mobile are stored in encrypted form and used solely to execute the transactions you authorise. We do not use your UPI, Paytm or
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PhonePe details for any purpose beyond what you explicitly initiate. Data shared with payment processors is limited to the minimum required to complete each transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Data Team

If you have a question about this policy, wish to access the data we hold on your account, or want to request a correction or deletion, our dedicated privacy team is reachable…

Privacy Email Send your data access, correction or deletion request to our privacy address. We aim to respond within 48 hours and fully resolve your request within 30 days, keeping you updated at each step.

Live Chat Support Our live chat agents can log a privacy request on your behalf 24 hours a day. For sensitive data queries, they will escalate directly to the privacy team and send you a reference number.

Account Settings Panel Many data-management actions — such as updating your contact details, reviewing saved payment methods or downloading your transaction history — are available directly inside your account settings panel without contacting support.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Information

Our approach to data protection is built on specific technical and organisational measures. We do not use vague promises — the six practices below describe concrete controls applied to every account on…

Encryption at Every Layer

All data in transit between your browser or app and our servers is protected by TLS 1.2 or higher. Data stored at rest — including payment details, identity records and chat logs — is encrypted using AES-256 so that no readable copy exists on unprotected media.

Cookie Control in Your Hands

We use strictly necessary cookies to keep your session active and analytical cookies to understand how pages are used. You can reject non-essential cookies via the cookie banner on your first visit, and change your preference any time through your browser or the cookie settings link in our footer.

Account Security Layers

Your account is protected by password hashing, device-fingerprint checks and, optionally, a one-time password sent to your registered mobile. Any login from an unrecognised device triggers an additional verification step before access is granted.

Data Retention Schedule

We keep your account and transaction records for as long as your account is active and for the period required by applicable legal obligations thereafter. Once both periods lapse, data is permanently deleted from our systems and cannot be recovered.

Third-Party Sharing Limits

We share your data only with payment processors (such as UPI settlement partners, Paytm and PhonePe gateways), identity-verification services, and any authority where disclosure is required by law. We never sell, rent or trade personal data with advertisers or data brokers.

Your Right to Access and Erase

You may request a copy of all personal data we hold on your account, ask us to correct inaccuracies, or request full erasure where no legal retention obligation applies. Submit the request via email or live chat and we will confirm receipt within 48 hours.

Frequently Asked Questions About Your Privacy

The questions below cover the data rights and account-data situations that come up most often. If yours is not listed, reach out through live chat or the privacy email address and we will respond within 48 hours.

We collect your name, mobile number, email address, date of birth and the payment-method details you add — such as your UPI handle or Paytm-linked number. We also record device identifiers and session data for security and fraud-prevention purposes.

Yes. Your UPI handle and PhonePe-linked mobile are stored in encrypted form using AES-256. We use those details only to execute transactions you initiate and never expose them to advertisers, data brokers or unrelated third parties.

You can. Send a data-access request to our privacy email or log one through live chat. We will compile a full export of the personal data associated with your account and deliver it securely within 30 days of your request.

Contact our privacy team via email or live chat with the specific correction or deletion you need. Corrections to contact details can also be made directly in your account settings. Deletion requests are processed once we confirm no legal retention obligation prevents it.

We use strictly necessary cookies to keep sessions running and optional analytical cookies to improve page performance. You can reject non-essential cookies on your first visit or at any time through the cookie-settings link in our site footer.

We share data only with payment-processing partners (UPI settlement networks, Paytm, PhonePe gateways), identity-verification services, and legal or regulatory authorities where disclosure is required by applicable law. No data is sold or traded with advertisers.

We retain your records for as long as your account remains active and for any additional period required by applicable legal or regulatory obligations. Once both periods have passed, your data is permanently deleted from all our systems.

How matkagod Handles Your Personal Data

How to Reach Our Data Team

Six Ways We Protect and Manage Your Information

Encryption at Every Layer

Cookie Control in Your Hands

Account Security Layers

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Access and Erase

Frequently Asked Questions About Your Privacy

01 What personal data does matkagod collect when I register?

02 Is my UPI or PhonePe number stored securely?

03 Can I request a copy of all the data you hold on my account?

04 How do I ask for my data to be corrected or deleted?

05 Does matkagod use cookies, and can I opt out?

06 Who does matkagod share my data with?

07 How long do you keep my account and transaction records?

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